Are you measuring what really matters in B2B marketing? [New research]

 B2B marketing — are you measuring the right things?

The need to prove marketing’s value has been an ongoing battle for pretty much as long as marketing has existed as a discipline. While it is patently obvious to everyone in the marketing department that they’re a major business driver, others don’t always agree.

It’s not difficult to see why. While today's B2B marketers can often point at circumstantial links to increased sales, they have struggled to show straight-line causality between their activities and business performance.

Of course, the discipline has had a tendency to make its life more complicated by adopting various vanity metrics (likes, shares, retweets etc). While these show some people responding to certain tactics, more often than not, these metrics have no impact on bottom-line revenue. They can also lead to self-fulfilling approaches that simply boost these inconsequential measures even further.

What matters, gets measured

Today, B2B marketers are under more pressure than ever to deliver pipeline and revenue, but are they really willing to stand up and be counted on their results?

Across the respondents to our Revenue Rift Research, just 37% use marketing-generated pipeline as a key metric. This places it just ahead of ‘social engagement’ metrics at 32% and ROI at 27% but behind tactical measures such as email opens and clicks (40%). And when we asked respondents to name the number one metric in use, while total marketing generated pipeline/revenue came top, this only accounted for 14% of the total.

At first blush, this looks as though B2B marketers will struggle in the face of a CEO or CFO asking them to ‘Show me the numbers’.

Revenue by other names

Looking across the various measures in use, we see a range of options that are de facto synonyms for revenue. For example, 45% of respondents track closed:won sales and 42% measure win rate.

On the pipeline side of the equation, half the respondents track the number of qualified leads (the most common measure used) and 39% measure net new leads.

What this shows is that, while just over a third of B2B marketers are willing to explicitly nail their colours to the revenue mast, a significant number are actively tracking sales-related metrics.

The key difference is between those who favour outcome metrics (revenue, closed:won, win rate) and those that err on the side of measures showing an input to sales (qualified leads). 

What about sales velocity?

B2B sales cycles are long. Beyond entry-level SaaS offerings, it’s not uncommon for sales to take 6 to 12 months or more. This has a significant impact on any B2B marketer tasked with boosting revenue. Whatever they do today will not generally show a return for at least the next two quarters.

Is this just the way it is?

For many of our respondents, the answer appears to be: yes. Under a quarter (23%) of B2B marketers in the survey measure pipeline velocity (ie the length of the sales cycle). This falls to just a fifth for enterprise marketers. It drops even further for professional services with just 17% using this metric. In fact, only manufacturing businesses get over the 25% mark.

To be clear, over half will score leads based on where they are in the buying cycle, they just don’t focus on how fast they’re moving through.

This is curious.

For marketers under pressure to deliver revenue, taking targeted actions to accelerate the sales process is one of the most efficient ways of achieving their objectives.

Importantly, this is not just about being able to pull revenue from next quarter into this one (though that’s certainly a benefit for quarter-to-quarter B2B organisations).

Focusing on pipeline velocity forces marketers to more closely examine each opportunity stage in the sales cycle. This enables them to spot where points of friction exist that not only slow sales but which often lead to opportunities simply vanishing into perpetual ‘no action’ loops (turning into zombie leads that can skew the overall picture of sales and marketing effectiveness).

It also helps forge better alignment between sales and marketing as both are required for effective analysis and both directly benefit from targeted action. And, of course, it generates some very specific metrics that are understandable throughout the organisation.

Getting to grips with B2B marketing measurement

It is no longer enough to simply spray-and-pray (whether that's outbound demand generation activity or inbound content marketing). Importantly, however, neither is it desirable to measure anything and everything just because you can. The metrics you select need to be meaningful across the organisation. Ultimately, this means selecting a limited number of measures that have clear business outcomes attached to them.


3 Things to do right now

  1. Be clear on the wider revenue targets of the business. Where do these come from? Is there a difference between good revenue and bad revenue? Speak to your CFO. Speak to sales. Avoid ambiguity at all costs.

  2. Understand what you need to measure (and what you don’t). Be careful of focusing on metrics that are inputs to sales vs those that demonstrate true business outcomes.

  3. Don’t overlook pipeline velocity – not only will it accelerate your results, it’ll help you view the entire revenue picture in a more productive way.


WANT THE FULL REPORT?

This is an edited excerpt from our recent Revenue Rift Report. Download your copy »